Dear Valued Customer,
As part of our commitment to remain on the leading edge of banking technology, we are pleased to announce we are upgrading our Online Banking service. Our new Online Banking system will help us continue to provide the service you have come to expect, offering the most up-to-date products and services.
We want you to be aware of these changes and ask that you read this letter carefully to help ensure the transition to our new system causes you little disruption. We have outlined the affected services and temporary limitations below.
Conversion will begin Monday, March 4th at 5:00 pm.
Conversion will be completed Wednesday, March 6th at 9:00 am
During this time period Online Banking, Bill Payment and Mobile Banking will be unavailable
Before and during conversion:
Online Bill Pay
From February 26th at 9:00 am to March 6th at 9:00 am you will lose access to the Bill Payment system while Online Banking is converting. PLEASE NOTE: all EXISTING scheduled payments during the outage window will continue to process, but no NEW payments can be scheduled during that outage. Most of your payee information will convert. However, we strongly recommend that you print a list of all payees and their information (address, account number, etc.), in case a payee does not convert. This is possible with small or local businesses. E-Bills will not convert and must be re-established after conversion. Six months of your Bill Pay history will be available 5 business days post conversion on March 13th. Please verify your primary funding accounts after conversion.
User IDs and Passwords
Usernames will convert, but Passwords will not. At initial login, your password will be your zip code and the last 4 of your Social Security Number. After initial login, and subsequent logins from unrecognized devices or locations, you will be required to authenticate your device with a phone call or text. Once your device has been validated, you will be prompted to create a new password.
Service Limitations during the Upgrade Period
In order to make the switch to our new Online Banking system we must temporarily limit the availability of Online Banking services during the upgrade period. The upgrade period will begin Monday, March 4th at 5:00 pm. Access to the new Online Banking system will be available on Wednesday, March 6 at 9:00 am. We sincerely apologize for the limited availability of these services during the upgrade period.
Online Banking Transfers
Scheduled or recurring transfers will not convert to the new system. Please check your currently scheduled or recurring transfers to make sure they are scheduled to be processed prior to Monday, March 4th. You will be required to re-establish your recurring transfers in Online Banking as they cannot be converted. Please document your recurring transfers to assist you in setting them up in the new Online Banking system.
Email Address and Phone Numbers
We recommend you log into your current Online Banking account prior to Monday, March 4th and verify that your email address and phone numbers are correct. After logging in, click on My Settings to view the information we have on file. Edit any information that needs updated.
Online Banking Access
When the new site becomes available on Monday, March 6, 2019 at 9:00 am please access the new Online Banking site by accessing our web site at www.dewittsavingsbank.com, and select Online Banking.
The accounts in which you have ownership have been converted. Account Nicknames have also been converted. If you are unable to view any of your accounts as before, please contact us at 217-935-9470 or 217-768-3861.
Please re-establish your recurring transfers in Online Banking. You may also set up a transfer template to use for frequent transfers that you may want to process on request.
BEFORE you log in to your Mobile Banking, you must log into the new Online Banking system and update your password. Once your password has been updated, download our new Dewitt Savings Bank Mobile app. Log in using your new Online Banking credentials. Your Mobile Banking will then be active.
Account Alerts will not convert, therefore you will need to update those once you have logged in to the new OLB system.
On behalf of our entire staff, we sincerely appreciate your patience through this transition. We are pleased to offer you this new Online Banking system. If you should have any challenges logging in to the new system or have any questions in regards to these exciting changes, please call our Clinton Branch at 217-935-9470 or Moweaqua Branch at 217-768-3861.
Lost or Stolen Debit Cards: 1-866-842-5208
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